Welcome to the Frequently Asked Questions (FAQ) page of Loxato. Here you'll find answers to many of the most commonly asked questions about our products, shipping, returns, and customer support. If you don't see the information you're looking for, please contact us — our support team is always happy to assist.
1. How long will it take to receive my order?
Our estimated delivery schedule is:
• Order handling time: 1–2 business days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6–8 business days, Monday to Friday.
• Estimated total delivery time: 7–10 business days.
For more information, please review our Shipping Policy.
2. Do you offer free shipping?
Yes! We provide free shipping on all orders delivered within Australia.
For complete details, please visit our Shipping Policy.
3. What if I receive a defective product?
If your item arrives damaged or has a manufacturing defect, we will replace it free of charge. Please contact our customer support team and return the product within 30 days.
Additional information is available in our Return Policy.
4. Can I cancel my order after placing it?
Yes. We provide a 24-hour cancellation period after an order is placed. If you wish to cancel your order during this timeframe, please contact our customer support team as soon as possible.
5. What is your return policy?
We offer a straightforward and hassle-free return process. You can read the complete policy in our Return Policy.
6. When will I receive my refund?
After we receive and inspect your returned item, your refund will be processed within 7 business days. Refunds are issued using the original payment method.
For further details, please see our Refund Policy.
7. Do your products include warranties or guarantees?
Yes. Every product includes a 30-day warranty. More information can be found in our Return Policy.
8. How can I contact customer support?
You can contact our support team through the Contact Us Page or by emailing info@loxato.com. We're always happy to help with any questions or concerns.
9. Do you offer international shipping?
At this time, we only ship within Australia. We are continuously working to expand our shipping destinations in the future.
10. Do you have a physical store?
No. We operate exclusively as an online store, allowing us to provide competitive pricing and a broad selection of products.
11. Can I place a bulk or wholesale order?
Yes! We welcome bulk and wholesale orders from businesses and organizations. Please contact our customer support team for personalized assistance and additional information.
12. How do I exchange a product?
If you would like to exchange an item for a different size or model, please follow the instructions outlined in our Return Policy.
13. How can I track my order?
You can track the status of your order through the Track Order Page on our website. Simply enter your order number and email address to receive the latest shipping updates.
14. Contact Information
Store name: Loxato
Warehouse Address: 7 Gipps St, Barton ACT 2600, Australia (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@loxato.com
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT+10)
Response Hours: We respond within 1-2 business days