Last updated: 16.08.2026

This Privacy Policy describes how Loxato ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase through loxato.com (the "Site") or otherwise interact with our services (collectively, the "Services").

Please read this Privacy Policy carefully before using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or legal obligations. Whenever an update is made, the revised version will be posted on this page, and the Last updated date will be revised accordingly.

How We Collect and Use Your Personal Information

To operate our business effectively and provide our Services, we collect personal information from a variety of sources. This information allows us to process orders, provide customer support, improve our website, and comply with applicable legal requirements.

Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact information (name, address, phone number, and email address).
• Order information (billing address, shipping address, and payment confirmation).
• Account details (username, password, and security-related information).
• Communications you send to our customer support team.

Information Collected Automatically

When you browse our Site, certain information is collected automatically through cookies and similar technologies. This may include your browser type, device information, IP address, and browsing activity.

We use this information to analyze website traffic, improve functionality, enhance performance, and personalize your shopping experience.

Information from Third Parties

We may also receive personal information from trusted third parties, including payment processors, shipping partners, and social media platforms, to help complete your orders and improve the Services we provide.

How We Use Your Personal Information

Your personal information may be used to:

• Process and fulfill your orders.
• Send important updates regarding your purchases or account.
• Provide customer service and support.
• Deliver marketing or promotional communications where permitted by law.
• Detect, investigate, and prevent fraud or other unlawful activities.
• Meet applicable legal, regulatory, or compliance obligations.

Cookies

We use cookies and similar technologies to improve website functionality, personalize your browsing experience, and evaluate website performance.

You can modify or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Site.

How We Share Personal Information

We may share your personal information with:

• Service providers and vendors that perform services on our behalf.
• Business partners assisting with logistics, marketing, or operational activities.
• Affiliates within our corporate group.
• Government agencies, regulatory authorities, or law enforcement when required by applicable law.

We do not sell, rent, or trade your personal or sensitive information to third parties.

Third-Party Websites and Links

Our Site may contain links to external websites or third-party services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

Our Services are not directed toward children, and we do not knowingly collect personal information from minors.

If you believe a child has submitted personal information to us, please contact us so we can promptly remove the information from our records.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Although we take appropriate measures to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to satisfy legal, contractual, operational, or regulatory obligations.

Your Rights

Depending on your country or region, you may have the right to:

• Access your personal information.
• Correct inaccurate personal data.
• Request deletion of your personal information.
• Request data portability.
• Restrict or object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Submit a complaint to your local data protection authority.

To exercise any of these rights, please contact us at info@loxato.com.

For security purposes, we may request identity verification before processing your request.

International Users

Your personal information may be transferred to and processed in countries outside your country of residence, in accordance with applicable data protection laws.

Where such transfers occur, we implement appropriate safeguards to help protect your personal information.

Contact Information

Store name: Loxato
Warehouse Address: 7 Gipps St, Barton ACT 2600, Australia (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@loxato.com
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT+10)
Response Hours: We respond within 1-2 business days